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Please click onto the question to view the answer.
How much is postage and packaging?
Delivery is FREE on all orders, no matter what the size.
To keep our prices as low as possible, orders are usually shipped via Royal Mail 2nd Class Post. It will be delivered to you by your local postman. Typical delivery time is 1-3 working days for Royal Mail 2nd Class Post.
We also provide 1st Class Post or guaranteed next day service by Royal
Mail Special Delivery at extra cost, which you can select during the check out process.
We also provide courier service at extra cost, our website will automatically calculates the price for you which you can select during
the check out process.
How long does delivery take?
We now guarantee that, subject to stock availability and technology allowing, if we receive your order by 2pm Monday to Friday (excluding Bank Holidays) we will dispatch it on the same working day. Order place after the cut off time may be dispatch on the same working day or on the following working day.
Delivery to the UK can take as little as one working day (after the parcel has dispatched), this will depend on the delivery option that you have selected.
Please click on the
Royal Mail website for more details about the delivery time.
Occasionally, there are delays within the postal system. Although delays are rare, please allow upto 15 days for your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays.
Are there any hidden costs?
No, all prices displayed include Delivery. In other words the price you see is the price you pay.
Are your website secure?
All Personal information & Credit Card is passed over a secure connection using the latest SSL encryption technology.
When you go to the Sign In, My Account & Checkout pages, you will see that the page starts with https
(meaning secure SSL connection).
SSL is all about encryption. SSL encrypts data, credit cards numbers & all other personally identifiable information from your browser to our Web site, which prevents the
"bad guys" from stealing your information for malicious intent. You know that you're on an SSL protected page when
the address begins with https and there is a padlock icon next to the address bar or at the bottom of the page
(location of the padlock icon is depends on the broswer you are using).
You can read more about SSL by click on
this link.
How do I know my order has been placed or not?
You can always login to your account
using your email address and password. Click on the order to view the progress of your order.
If the order status showed:
Payment Authorised - Pending - Your payment has been authorised & your order have been received by us successfully.
When we have received your order. We automatically send an e-mail to the e-mail address you provided when you
placed your order. If you did not receive this email, please do check your junk mail box as well or follow the above
procedure to check the order status.
How do I check the status of my order?
You can always login to your account
using your email address and password. Click on the order to view the progress of your order.
As soon as your order has been dispatched. A tracking number will also be provided if your package sent using Recorded or Special Delivery Service. You can then track your package on the
Royal Mail Website.
My order hasn't arrived as expected?
You can check the status of your order as above.
If your order hasn't arrived within 5 working days after dispatched, please check with your local Royal Mail delivery office to
make sure nothing is waiting to be collected. Majority orders are too big to fit through a standard letterbox and require someone
to be in when delivered. If you have missed the delivery it will be returned to your local sorting office and will be awaiting
collection. Please be aware, we have received a large number of reports of 'Posties' not leaving cards when deliveries have
been missed, so please check with your local Royal Mail delivery office even if you have not received a card.
Please note, over 90% of lost parcels are often just waiting to be collected from a neighbour or a local Royal Mail delivery
office, so please check there first.
Occasionally, there may be delays within Royal Mail postal system. Although delays are rare, please allow 15 days for
your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays. Unfortunately,
we cannot start tracking parcels until this time has elapsed.
If you do not receive your goods within the 15th working days after dispatched you should contact us and we will be able to
track your delivery via the Royal Mail.
Not sure if you have received the correct cartridges?
Unfortunately, the manufacturers can't list all the printer models on the boxes. If your printer model isn't listed on the
box, the easiest way of making sure whether you have received the correct cartridges is to find your printer model on our
website. When found, click on the cartridges you ordered under your printer, scroll down to the bottom of the page and this
will show you the printers that take the same cartridges. You should find some of the ones listed on the box on here if you
have the correct ones.
How are compatible cartridges and original cartridges different?
Compatible cartridges are specifically manufactured to meet or exceed Original Equipment Manufacturer (OEM)
specifications. These cartridges offer a high standard of quality, reliability, and offer high-quality printing
results. Compatible and generic cartridges are brand new cartridges, containing only new components, and are an
economical alternative to expensive brand-name cartridges and supplies, which allow the consumer to enjoy big savings
over brand-name cartridges and supplies. The use of compatible or generic replacement cartridges does not void the
printer's warranty.
Will the print life of the compatible or remanufactured cartridge be as long as the OEM cartridge?
As Original Equipment Manufacturers (OEM) products are configured to print only the amount of ink held
within the product. Within the compatible industry, it is quite common that the compatible or remanufactured cartridge
holds more ink that the OEM. Therefore, the page yield generated from using a compatible cartridge is equal to or
greater than an OEM original.
Will compatible or remanufactured cartridges void my printer's warranty?
You may be worried that the use of compatible or remanufactured printing supplies will void your printer's warranty.
The use of compatible or remanufactured printing supplies will not affect your printer’s warranty. Your printer warranty cannot be
voided because you select compatible products unless the manufacturer can prove that the compatible or remanufactured product caused
direct damage to your printer. In cases such as this, the manufacturer may choose not to repair your printer but
your warranty would remain in effect for all other warranty issues.
Having problem with the Compatible Ink Cartridges received?
Please view the useful tips provided by the cartridge manufacturer from
this link (Require Adobe Reader).
To get your FREE Adobe Reader click here.
Please follow the steps from the link above. Most the customers do solved the problem with their Compatible Ink
Cartridges after they have followed the steps from the link above. If in the event that you have followed the steps in the link
above and the problem still exist, please let us know by open a new ticket from our
helpdesk ticket system.
Having problem with the Remanufactured Ink Cartridges received?
Please view the useful tips provided by the cartridge manufacturer from
this link (Require Adobe Reader).
To get your FREE Adobe Reader click here.
Please follow the steps from the link above. Most the customers do solved the problem with their Remanufactured Ink
Cartridges after they have followed the steps from the link above. If in the event that you have followed the steps in the link
above and the problem still exist, please let us know by open a new ticket from our
helpdesk ticket system.
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